Terms and Conditions

1. Definitions and Amendments
a. For the purpose of these terms and conditions, the customer shall be referred to as the client(s) and Well Polished as the introductory agency. The term 'client(s)' shall be deemed to include the client's spouse or partner also if applicable. Personnel introduced to the client may undertake varied roles for the client (including ironing, house-sitting etc.), but for the purpose of these terms and conditions and all other communications will be referred to as the cleaner(s).
b. The introductory agency reserves the right to amend these terms and conditions if necessary. An up to date copy is always posted on the Well Polished website.
c. The introductory agency shall introduce a cleaner from its database of approved cleaners, to the client on and subject to these terms and conditions.

2. Payment
a. The client(s) shall arrange a standing order mandate authorising payment to be made by the bank of the client(s) monthly in advance. Such payments shall continue until the agency agreement is terminated. in accordance with clause 5 of these terms and conditions.
b. If a cleaner is retained by the client(s) for more hours than stated in the client/agency agreement without the client(s) paying an additional fee, the introductory agency reserves the right to claim any additional fee due, plus interest if appropriate.

3. Introductory Agency Insurance and Liability
a. Well Polished take great care when interviewing, vetting and reference checking applicants to add to our data-base of cleaners and although our experience tells us that they very infrequently have accidents in our clients homes, in order to give our clients piece of mind, we have developed the Well Polished Compensation Scheme (as well as carrying public liability cover). Details are available on request.
b. The client(s) shall have in place adequate insurance cover against liabilities to the cleaner and shall produce to the introductory agency a copy of the appropriate insurance policy and certificate if requested by the introductory agency.
c. The client(s) shall not be covered by the compensation scheme provided by the introductory agency if the cleaner is not introduced by the introductory agency and/or the terms of this agreement are otherwise breached.
d. The introductory agency shall not be liable for any consequential or indirect losses incurred by client(s) as a result of any failure of a cleaner to comply with his or her contractual obligations for whatever reason.
e. The introductory agency shall not be liable for collusion or theft of property or possessions.
f. Force majeure & jurisdiction - Neither party shall be liable for any failure in the performance of any of its obligations under this agreement caused by factors outside its control. English Law shall cover this agreement and the parties consent to the exclusive jurisdiction of the English courts in all matters regarding it.

4. Client(s) obligations
a. The cleaner is introduced to the client(s) as a self employed cleaner and the client(s) shall retain the cleaner only under a contract for services. The client(s) shall agree with the cleaner directly the terms of such contract.
b. The client(s) shall agree with the cleaner directly what services are to be performed by the cleaner.
c. The client(s) shall pay fees directly to the cleaner.

5. Termination
a. The introductory agency may terminate the agency agreement by giving notice to the client(s) in writing.
b. The client(s) may terminate the agency agreement only by giving one months notice to the introductory agency in writing.
c. For a period of twelve months following termination of the client/agency agreement the client(s) shall not engage whether directly or indirectly as an employee, agent or otherwise any cleaner who has been introduced by the introductory agency to the client(s). If the client(s) so engage(s) a cleaner, then damages of up to twelve months agency fee may be claimed.
d. In the event of the client(s) cancelling the standing order mandate without giving one months notice to the introductory agency in writing, the introductory agency may charge for any reasonable expenses incurred in addition to any outstanding payment due.
e. It is the client(s) responsibility to ensure that the standing order mandate paying the introductory agency retainer is cancelled through the bank of the client(s) upon termination of the agreement with the introductory agency. Payments received after the months notice period will incur an administration fee of a maximum of £25 for the return of same.

6. General
If any provision of these terms and conditions shall be found to be void, invalid or unenforceable, whether by a court of laws, agreement of the parties or otherwise, the remainder of this agreement shall remain in full force and effect notwithstanding any such invalidity, illegality or unenforceability but the provision in question will either be amended so as to make it valid, legal and enforceable or in the event that this is not possible, deleted.