Terms and Conditions

1. Definitions and Amendments
a. For the purpose of these terms and conditions, the customer shall be referred to as the client(s) and Well Polished as the introductory agency. The term 'client(s)' shall be deemed to include the client's spouse or partner also if applicable.
b. The introductory agency reserves the right to amend these terms and conditions and if necessary, shall inform the client(s) of such change(s) by posting them to the client(s), not less than 30 days before implementation of such changes.

2. Payment
a. The client(s) shall arrange a standing order mandate authorizing payment to be made by the bank of the client(s) monthly in advance. Such payments shall continue until the agency agreement is terminated. in accordance with clause 5 of these terms and conditions.
b. If a cleaner is retained by the client(s) for more hours than stated in the agency agreement without the client(s) paying an additional fee, the introductory agency reserves the right to claim any fee due, plus interest if appropriate.

3. Introductory Agency Insurance and Liability
a. In respect of each cleaner introduced by the introductory agency and retained by the client(s), the introductory agency shall provide public liability insurance.
b. The limit of the cover of the public liability shall not be less than £1,000,000. Neither the introductory agency nor its insurers shall accept liability for any claims of less than £100 in value and any such claims are hereby excluded, save for those in respect of personal injury. Where any claim is of a value in excess of £100 the client(s) shall be liable to pay the first £100 of any such claim. Details of the insurance cover are available on request.
c. The client(s) shall have in place adequate insurance cover against liabilities to the cleaner and shall produce to the introductory agency a copy of the appropriate insurance policy and certificate if requested by the introductory agency.
d. The client(s) shall not be covered by the insurance policy provided by the introductory agency if the cleaner is not introduced by the introductory agency and/or the terms of this agreement are otherwise breached.
e. No insurance claims for damage incurred whilst ironing will be accepted.
f. No insurance claims for damage incurred whilst using bleach will be accepted.
g. The introductory agency shall introduce a cleaner from its database of approved cleaners, to the client on and subject to these terms and conditions.
h. The introductory agency shall not be liable for any loss or damage in excess of the limit of its insurance cover nor outside the scope of its cover as described in clause 6.
i. The introductory agency shall not be liable for events which are not sudden and unforeseen
j. The introductory agency shall not be liable for any consequential or indirect losses incurred by client(s) as a result of any failure of a cleaner to comply with his or her contractual obligations for whatever reason.
k. The introductory agency shall not be liable for collusion or theft of property or possessions.

4. Client(s) obligations
a. The cleaner is introduced to the client(s) as a self employed cleaner and the client(s) shall retain the cleaner only under a contract for services. The client(s) shall agree with the cleaner directly the terms of such contract.
b. The client(s) shall agree with the cleaner directly what services are to be performed by the cleaner.
c. The client(s shall pay fees directly to the cleaner.

5. Termination
a. The introductory agency may terminate the agency agreement only by giving one months notice to the client(s) in writing.
b. The client(s) may terminate the agency agreement only by giving one months notice to the introductory agency in writing.
c. For a period of twelve months following termination of the agency agreement the client(s) shall not engage whether directly or indirectly as an employee, agent or otherwise any cleaner who has been introduced by the introductory agency to the client(s). If the client(s) so engage(s) a cleaner, then damages of up to twelve months introductory agency retainer may be claimed.
d. In the event of the client(s) cancelling the standing order mandate without giving one months notice to the introductory agency in writing, the introductory agency may charge for any reasonable expenses incurred in addition to any outstanding payment due.
e. It is the client(s) responsibility to ensure that the standing order mandate paying the introductory agency retainer is cancelled through the bank of the client(s) upon termination of the agreement with the introductory agency. Payments received after the months notice period will incur an administration fee of a maximum of £25 for the return of same.

6. General
If any provision of these terms and conditions shall be found to be void, invalid or unenforceable, whether by a court of laws, agreement of the parties or otherwise, the remainder of this agreement shall remain in full force and effect notwithstanding any such invalidity, illegality or unenforceability but the provision in question will either be amended so as to make it valid, legal and enforceable or in the event that this is not possible, deleted.