Our Franchisee of the Year 2016!by Janine, Feb 2017
At our 2017 conference, Jackie Macdonald – our Bishops Stortford franchisee – was announced Franchisee of the Year for 2016!
Jackie’s amazing performance last year is unrivalled to date.
We’re so in awe of Jackie’s unwavering ability to achieve more and more, however, it’s not only her impressive financial growth that makes her our franchisee of the year. Jackie manages to maintain an exceptional ‘client from enquiry’ conversion rate, whilst also retaining a majority percentage of her existing clients – AND KEEPING THEM ALL HAPPY!
But not only that – in a recent survey conducted by Well Polished Franchising, Jackie scored the second highest across all of our franchisees for ‘cleaner satisfaction’. With an average rating of 4/5 for questions like ‘do you feel valued by your WP Manager?’ and ‘do you receive regular client feedback from your WP Manager?’ – it would seem that Jackie manages to increase her monthly profits whilst maintaining a 5 star service for her clients and offering a desirable job role for her self-employed cleaners.
Amidst all this success, Jackie remains one of the friendliest and most humble people. She constantly seems surprised by her own growth and still doesn’t appear to realise just how impressive she is.
Congratulations Jackie – and keep up the good work!